Returns Policy

If you are not completely satisfied with a JOSE CANDIDO | Concept Store purchase or gift for any reason, please review our return, refund, and exchange policies below for JOSE CANDIDO | Concept Store purchases. Products must be returned in new or gently used condition. JOSE CANDIDO | Concept Store monitors return activity by customers, from abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that JOSE CANDIDO | Concept Store will no longer accept any returns from that customer. with or without a receipt.

All returns are subject to validation and approval at JOSE CANDIDO | Concept Store's discretion. Earned points and spend associated with all refunds will be removed when the refund transaction is processed.

JOSE CANDIDO | Purchases

We regret that we are unable to refund your original or returns shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

When you return your purchase to JOSE CANDIDO | Concept Store by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.

If we receive your item by mail within 30 days of purchase, or if your item was paid for with a JOSE CANDIDO | Concept Store gift card or online store credit and we receive it by mail within 30 days of purchase, you will receive a full refund in the form of an online store credit for the item which may be redeemed at JOSE CANDIDO | Concept Store. 

Items purchased on JOSE CANDIDO | Concept Store may not be returned by mail, and will not be refunded, 30 days after the purchase date. Items shipped to JOSE CANDIDO | Concept Store outside of the returns window may not be returned to you.

JOSE CANDIDO | Concept Store is unable to offer exchanges by mail.

JOSE CANDIDO | Return Procedures

Ship your return. Package your return item in the manufacturer's product box and JOSE CANDIDO | Concept Store packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. You will receive an email confirmation when your return is processed.

Returns can be mailed to:
JOSE CANDIDO | Concept Store

Rua Agostinho Neto 36 5E

1750 006 LISBOA

Returns must be received within 30 days from the date of purchase. Items shipped to outside of the returns window may not be returned to you.

It takes up to two weeks to process returns and credit your account or to issue an online store credit and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.